FAQs

1. What is the status of my order?

We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. Can't find the email? Click Track Order under my account section to check the status of your order. COVID-19 potential delivery delay: our carriers are currently experiencing delays in delivery. We apologize for the inconvenience this may cause.

2. Where are your products shipped from?

We ship from warehouses. With so many shipping centers across the country, we provide some of the fastest, most affordable delivery options in the industry.

3. How can I pay for my order?

Clothing Shop Online currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via UPI.

4. How long will it take me to get my order?

For standard shipping, you should receive your order within 10 business days.

5. How can I check the status of my order?

We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email. You can also see the current status of your order here.

6. Can I cancel or change my order?

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated through our returns page.

7. Can I exchange my order?

We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site.

8. How do I return my order?

Returns are accepted for all items within 3 days of purchase. Please visit our returns page to initiate the returns process.

9. What do I do if my order is damaged?

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team +91 8010747527 or Whatsapp +91 8920059950

New Beauty Hub Loreal Kajal